What
are the taxes associated with a Calling card?
There are several applicable state and federal
taxes associated with phone cards. For example:
Federal Excise Taxes, California Communication
Service Tax, FCC Tax, Sales Taxes, Carrier
Universal
Service Tax, Carrier Property Tax, State Gross
Receipts Surcharge, Universal Lifeline Surcharge,
Local Communication Tax, California High cost
Fund Surcharge B, and the surcharge for State
911.
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Can
I recharge my Prepaid Calling Card?
Unfortunately, at this time, we are unable
to recharge phone cards. However, in order
to
provide better and more convenient services
to our customers, we are working on a solution
so that our customers can recharge their phone
cards.
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Who handles customer support?
Our main goal is your satisfaction. Therefore,
our customer satisfaction consultants will
contact
the service providers on your behalf in order
to rectify the situation. Typically, most
problems
are corrected by the next business. One major
exception is lost minutes which takes a few
days more because the carrier must investigate
on a case by case basis in order to adjust
lost
minutes.
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What is the return policy?
In our dedication to customer satisfaction,
we do everything to ensure your happiness
with
your purchase. If you are still unsatisfied
with your purchase, we can usually exchange
your phone card for store credit or provide
a refund less a 15% restocking fee.
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How do I change my e-mail address?
If you would like to use a new email address,
please send us an e-mail from your existing
email address to service@cellcards.com
and give us your login name, billing address
and inform us the new email address you want
to use. Please double check your email address
to make sure that there are no errors. We
will
update your email address within 24 hrs.
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